FAQ



    Welcome to our FAQ Page



    Gaming Keyboard Questions

    Does the Keyboard Hot Swappable?
    A: Some model with the Hot Swap Seat, some model by Outemu Type Hot Swap and some model is welded type.
        The detail sepc may show on each item pages

    What Key Type Layout of The Keyboard?
    A: Most of the keyboard with ANSI Layout, the standard QWERTY Keys.

    Does th Keyboard have 60% TKL and 100% Layout?
    A: Yes, except the standard 61Key, 87Key, 104Key, have some special layout available as 63Key, 68Key, 71Key, 84Key, 98Key...

    Do the keyboards have RGB Software?
    A: Most of the mechanical keyboard have the software to remaping the keys and RGB Backlit, please refer the download page for the related software.



    Gaming Keycaps Questions
    Does the keycaps backlit?
    A: The Double shot PBT/ABS keycaps support backlit through letters, the dye sub keycaps and single shot keycaps Non support backlit, please refer the detail spec which may show on the page of the items.

    Do the keycaps fit on my keyboard?
    A: If your keycap is standard layout, and uses cherry or cherry equivalent switches such as Kailh, Outemu, Gateron, the keycaps will work on your keyboard.
    For some special layout non-standard as 63, 68, 84Key with 1U Alt/Fn/Ctrl and 1.75U Shift the full set keycaps with extra keys is suitable for it, please refer the detail spec which may show on the page of the items.





    Tuya Smart Home Questions

    Does the ZigBee device required a ZigBee Hub for it?
    A: Yes, the wifi device directly connect to the wifi router, but the ZigBee device required a hub for it.

    What is the APP for the remote control?
    A: APP Name "Smart Life" "TuYa Smart", it is Free APP available with iOS and Android Phone.




    Shipping and Warranty

    How Do I Track My Order?
    A: As soon as you have completed your order, you will initially receive an order confirmation email. Once your product is ready to ship, you will receive another email containing your tracking information with a tracking number.
    You can tracking your package with our tracking page to get the updates.

    How Long is The Warranty Terms
    A: Teh stand warranty for device with 12Months