FAQ

Please following the FAQ list for some basic troubleshooting, default password for the system and etc.

FAQ


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    FAQ1 – What is the default password of the IP Cameras

    User name: admin  Password: admin.

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    FAQ2 – What kinds of plug can you offer for the power adapter?

    We can offer US plug, UK plug, EU plug, AU plug and so on. If you require certain plug please contact us for more information.

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    FAQ3 – Do you have OEM service?

    Yes. According to your request, we can put your brand on our product, package, change the language in it and so on. Please contact us for more details and information.

Smart Home FAQ


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    FAQ1 – We see different terms, like Smart home, Home control and Home automation which all seem to refer to the same thing. What’s the difference?

    It could be an article in itself, but the short version is this: home control and home automation are the things that smart homes do. Home control means being able to operate your lights and locks and thermostats and so forth remotely, from a single device like your smartphone. Home automation is the process of programming those devices so that they operate automatically, in ways that best suit your lifestyle.

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    FAQ2 – Does smart home technology affect my internet speeds?

    Not at all, while most smart home systems rely on your home network for some functions (like remote access and communications between your smartphone and smart hub), the bulk of the home control action takes place on a separate wireless network (RF, ZigBee, Zwave, MacBee) that doesn’t interfere with Wi-Fi at all.

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    FAQ3 – Can I add smart home tech to my existing house without having to tear down walls and add new wiring?

    Absolutely! Technologies like Z-Wave, ZigBee work wirelessly, so while you may need to tap into the existing wiring in your home to replace your existing lights and thermostat with smart equivalents, you won’t need to add any additional wiring.

Troubleshooting


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    Problem1

    Troubleshooting updating

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    Problem2

    Troubleshooting updating

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    Problem3

    Troubleshooting updating